Q. How to purchase?
To order :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
3. You'll reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next, you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
SmartWhiz Storenet offers various kind of Payment Methods as shown below:-

1. E Wallet (Touch n Go / Boost / GrabPay)

• Customer is required to scan and insert the payment amount.
• Please Whatsapp proof of payment to +6011 1088 3950 for verification.

2. Cheque or Bank Transfer
Bank : Malayan Banking Berhad / Hong Leong Bank Berhad
Bank Account : 5040 6762 1517 / 172 0000 8282
Account Name : Smart Whiz Enterprise

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :

3. Credit Card - Application in progress
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

Via Ipay88 (Visa or Mastercard / Internet Banking)

Via MOLpay (Visa or Mastercard / Internet Banking) 

You may scan and email us the above info to Email Address: smart.whiz.ent@gmail.com or Whatsapp to us at wasap.my/+6011-1088 3950 or upload a copy of your payment slip to : Payment Notification

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still on pending status.

Please send an email to smart.whiz.ent@gmail.com with the title “Request to cancel order”.

Orders that are in shipping or shipped will not be cancelled.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM)

Q. How long does the delivery usually take?
Delivery usually will take about 3 to 7 working days except for Pre-order items.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to smart.whiz.ent@gmail.com for us to clear your doubts.